interestinginfographics: Gamification – Boost your Contact…


Gamification – Boost your Contact Center Performance [INFOGRAPHIC]

Lift your contact center agents commitment and
execution utilizing Gamification. Industry reports tell us that agent
engagement is a genuine issue. An issue with genuine costs related to it. The
silver lining is that fixing this issue can increase your profits, drive customer
retention and decrease costs. So how would you keep your agents motivated? What
advantages can  gamification bring to our
contact centers? 

Source: contact center gamification

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